Investors in People is a UK wide industry award for organisations of all sizes and is owned by the UK government. It is managed nationally by the UK Commission for Employment and Skills (UKCES).

Investors in People exists to help individuals and teams to be the very best they can, because good people make great businesses. By making the most of people in businesses it will enable people to drive every business forward and to create a brighter business future for everyone.

There are 4 Levels: standard, bronze, silver and gold. All Pets Vet care achieved Gold investors in People which is very unusual as they went straight to Gold. Even their assessor said that this was unusual!

Having achieved Gold means that All Pets Vet Care are one of the top 4% of all assessed companies in the country. The award is also a way of benchmarking not only Veterinary Practices, but all other companies.

As always an amazing result like this can only be achieved through a  team in which everybody has a common goal. A big THANK YOU was given to everyone at All Pets Vet Care, to the clients and patients who make all the effort worth while.

Dimension Eighty Eight

Dimension Eighty Eight offers Outsourced HR and Training services to clients who want to grow and develop their people and business.

For retailers of all sizes we now offer  retail services including our Retail Troubleshooter service.

Please contact us to find out how we can help your business to grow!

www.dimension88.co.uk

As a new start up business you may be looking for an experienced business person to mentor you and to help grow your business. Mentors can help you and your business to grow by supporting you through the early days of start up and beyond. The IOEE (Institute of Enterprise and Entrepreneurs) is the UK’s first institute dedicated to learning by doing for anyone thinking about starting or running their own business and those who support them.

Michael Coe from Dimension 88 is pleased to announce that he is a full member of the IOEE and an IOEE mentor. To find out more or  to join as a mentee /mentor please visit the IOEE website and register. Members can search for a mentor online and join the different discussion groups in their area. Some areas have get togethers by means of meetings and networking groups.

If you are a new start up looking for Enterprise mentoring then visit: http://www.ioee.co.uk

Dimension 88 always looks to support new business start ups and Entrepreneurs. If you would like Michael Coe to mentor your business please register through ioee.co.uk and select Mentors.

Michael Coe MIoEE

• Customer service
• sales skills / recommending
• Telephone training
• Team building exercises
• Retail
• Practice Management
• Coaching directors / Partners

Our outsourced HR services have ensured the Practice is aware of Employment laws and updates in the uk law that took place on 6th April 2012.

Our HR services have also included:

• Policies and Procedures
• Appraisals
• Interviews
• Emergency HR service
• Investigations

Dimension 88 has transformed Veterinary teams into a productive workforce who can work together to increase profitability and gain new clients to the Practice. We have also designed a unique Retail Training programme aimed at the whole team. It was tried and tested over 1 year before being released and the feedback so far has been excellent.

If your Veterinary Practice team could do with training in regards to Customer service,team building & sales skills then please contact us or as a Practice owner if you require HR support then please contact Michael Coe michael@dimension88.co.uk.

p.s. You can also find us on http://vetsurgeon.org.uk  for more interesting information to help your Practice from Dimension 88.

HR – EMERGENCEY HR- CUSTOMER SERVICE TRAINING – RETAIL-  phone: 0845 094 6143

The smile on their face says it all and it makes for a happier day in the workplace. Just to know that someone cares enough to give them all a small reward for recognising a job well done.

As an SME have you ever thought of how you could reward your staff/ employees with chocolate for  a job well done and put a smile on their faces at the same time?

I was always telling my staff to offer excellent customer service and to go above and beyond a customers expectation, to ensure the customers got the products they really wanted from the retail store I worked in. After a short period of time, instead of me having to say this is what I expected from the team, it became a natural everyday occurance. We would find products from other stores, if our store did not have the item in stock and get it sent to the customer or get the item to be picked up in store.

Now I know you would say, ” Well thats not special customer service” but at the time during the early 90′s this kind of customer service was only being thought about.

The staff in the retail store I managed worked consistently and did not even think about reward. It enabled our store to have repeat custom and left our customers feeling happy.

Then one day a phone call came from Head office:” We have sent you a parcel for you all.Please look out for it”.

All of us were excited and did not know what it would contain or why we had been sent this mysterious parcel. In due course the brown box arrived with Cadburys Chocolate logos all over it. One of our customers had been so impressed with the service, that they had asked Head office to recognise our excellent service. The Head office team had decided to send our team a Cadburys Corporate Gift Box for us all to share.

The excitement was unlike no other excitement I had ever seen, as the box was taken to the staff room and the contents of chocolates emptied onto the staff room table. It was amazing to see how everyone smiled for days and weeks after, as we told our story to our customers and thanked them for our reward.

To help your SME put a smile on your employees faces for every occassion,Dimension Eighty Eight has teamed up with Cadburys as an affiliate. Cadburys Gifts Direct is the convenient way to gift Cadbury. Choose from a wide range of delicious Cadbury products including many exclusive Cadbury Products. Cadbury Gifts Direct also features a “pick and mix”section enable you to create your own unique Cadbury hamper filled with your favourites.

To order Cadburys Gifts Direct go to:

<a href=”http://www.awin1.com/awclick.php?mid=736&id=136722” target=”_blank”>Cadbury Gifts Direct</a>

Advertisement

Businesses are invited to book their stand via www.issba.co.uk which can also be reached via the Chamber and Menta websites. Admission on the day is open to all, free of charge. The exhibition is open between 2pm and 7pm with question time sponsored by PKF UK LLP starting at 12.45pm.

Dimension 88 are looking forward to seeing you there!

For full story go to: http://www.eadt.co.uk/business/menta_joins_issba_and_suffolk_chamber_in_staging_ 24/02/2012

Coaching seems to be the new buzz word for the year 2012. As businesses and organisations of all shapes and sizes try to find ways of cutting back on Training,(both in house and out sourced training requirements), Coaching is seen to be one of the answers.

So is Coaching the answer?

Coaching can definitely help to improve employee and business performance at all levels when conducted properly. Coaching can be used at all levels of the business to help bring out the potential of all staff,deal immediately with business related issues and enable long term development.

What is Coaching?

Coaching is a way of improving the performance of others by encouraging learning and development through individuals and teams to achieve a defined goal.

What is the Coaching process?

The Coaching process enables individuals and the business to agree what the coaching goals are, discuss the current situation, explore options and then commit to a course of action. The Coachee then implements all agreed actions with the support of a Coach. The idea behind this process is to enhance performance for the individual employee and the business. The last stage is for the Coachee and Coach to understand what has been learnt and build on this knowledge.

How do I begin to Coach?

Coaching is not training, coaching is a process and can be applied anywhere,where individuals need: help,support,problem solving advice,career development or motivation.

Coaching uses an individual’s skills and abilities to help others progress and to seek new opportunities. Coaching can be on an individual basis or as a team.

Coaching employees needs careful thought and should be set up correctly to be successful. It should be remembered that Coaching in no way should replace Training in any organisation.

If you need help with setting up Coaching in your business please contact dimension88.co .uk.

The world of publishing is changing fast and Brightword are working in partnership with authors who can bring their expert knowledge to SMEs and start ups on particular topics and projects.

Dimension Eighty Eight understands how important information is to start ups and SMEs at a sensible price. There are many titles to choose from in the form of e-books.

Some of the titles include: Facebook for business,Contracts for your business,50 Top Tech Tools and Tips and many more.

I hope you will purchase many titles and enjoy reading them to help build your business.

Michael Coe

Michael Coe would like to congratulate Sibilla Schleicher MRCVS (Billa) and her team.The award looks really good on the wall in reception. I am looking forward to working with you all this year providing outsourced HR,Retail and training services.

Brilliant conversion of a listed docks building.

Billa won the award for converting a disused listed docks building at Milford Marina in Milford Haven and turning it into a bright and airy well equipped Veterinary Practice.

The first opinion small animal practice opened at the end of September 2009.

The judges also gave it the overall title: the BVHA Practice Design Award winner.

Congratulations!

You can see a tour of the practice and its conversion at: allpetsvetcare.co.uk

The justification being:

Do we really need the added expenses of training our employees at this time of economic hardship?

I have often wondered why the training budget is cut at the first signs of economic trouble.

In the past when I have spoken to company owners and directors they always tell me how important their staff are and how they are investing in them for the future.

“Our people are our best asset”

Yes they are!

But as employers are you really investing in your people and unlocking talent in the workplace?

No I don’t think you are!

Especially if you have drastically cut the training budget or do not have some kind of training in place.

Training is essential now, more than ever to keep your business in business. Talented employees will always be talented and have the opportunity of picking and choosing any job or company.

However talent can be home grown and nurtured by offering Outsourced Training to your most valuable business asset, your employees!

Well trained and informed employees at all levels can grow your business and make it stronger in todays economic climate. I know this strategy works and I have won business awards for “Unlocking Talent in the workplace”

Unlock your business and its potential and get training your employees today!

Contact us at dimension88.co.uk

As a professional retail Trainer when I am out and about I cannot help but notice how different sectors offer their merchandise for sale and how they sell or recommend it!

Here is a little story……………………

I like going to the vets with my cats and as I sat in the waiting room for my appointment I began to notice how the retail merchant area in the waiting room looked. On the surface it looked pleasant but not very enticing or easy to shop due to the fact that if I moved one item another would tumble down on to me!

There were also items without a price on them so I thought the product would be too expensive. I did not like to ask, as the receptionist was busy with other clients and the phone kept ringing.

I decided to leave the cat food as I did not want the embarrassment of many smaller items falling noisily onto the floor and having to say “sorry for ruining your display”. The receptionist asked for the bill to be paid and I handed over my Visa card which was processed very efficiently and as it was going through she asked me about purchasing the cat food. By this time I had the cat in the basket and the kids screaming to get home for tea! 

“No I will leave it!” I said

“OK” said the receptionist

I left the Vets still needing to get cat food and the kids needed their tea.So I popped into my local store for cat food.

At the end of day trading the Practice owner asked how much money had been taken and it was reasonable.

“Did you manage to sell any of our new Cat food and retail products?” questioned the Practice owner

“No not one item” replied the receptionist. ” Clients are just not interested.”

“Oh” said the Practice owner. 

Please note this does not represent any Veterinary Practice in business.It is just a story written for training purposes!

Dimension Eighty Eight can offer Retail training to your Veterinary team and guide you to make more add on sales thus increasing turnover and profitability! So if your waiting room is not making money ask yourself why and contact us here at dimension 88 to turn this space into  profit!

The Retail training has been specifically written for Veterinary Practices and their teams. It has been tried and tested with productive results.

Don’t delay contact us today!